Given the complexity and uncertainty in today’s business world, organizations have been forced to consider and deliver continuous improvements. The customer experience is often a focal point of these improvements, with businesses looking for ways to implement continuous innovation and enhancement—especially if you are in the industry of selling the customer experience. But no matter…
A good strategy is an innovative strategy. Without the flexibility provided by innovation, your strategy will grow stale and stagnant—and your organization will soon follow. In my most recent book, Optimizing Strategy for Results: A Structured Approach to Make Your Business Come Alive, my co-authors Ron Price, Professor Tim Waema, and I outline seven stages…
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