The 3 Recovery Killers That Will Stymie Your Post-Pandemic Comeback

By Articles, Crisis ResponseNo Comments

Businesses that are surviving are those that were either prepared or those that pivoted quickly, innovated, and found ways to keep delivering value for their customers. The business world has been significantly disrupted by the pandemic. During situations of macro disruption, most people look for ways to first survive and eventually emerge from the circumstances…

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Why Your Employees Are the Key to Recovery

By Articles, Crisis Response, Ideas, Innovators, Leadership, The Six Stages of InnovationNo Comments

In this article, we will look at how to identify and understand employee contributions, and learn how to work with idea generators, evaluators, and activators. The key to recovering from a business crisis is creating new value—whether it be new products or services, improving processes to be more efficient and save money, or identifying and…

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There are four levels of listening you can use to your advantage.

The 4 Levels of Listening: How to Make Your Customer Interactions More Effective

By Blogs, Business, Crisis Response, CustomersNo Comments

So much has changed because of COVID-19, including the needs of your current and potential customers. Now more than ever, companies should be listening to their customers. One of the keys to recovery is truly understanding what your customers need and adapting your offering(s) to their requirements. Your ability to listen will become key to…

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